Saturday, November 21, 2009

Kudos to Flemings!

Last night we met up with some friends for happy hour at Flemings Steakhouse in North Scottsdale.  It has been a favorite of ours, and recently our friends became big fans as well.  Their “5 for 6 before 7” is one of the best deals in town.  You get a choice of 5 different martinis, or 5 different wines, and 5 appetizers; each being $6.00, before 7 pm.  These are drinks and appe’s that are normally upwards of $15. 

So, last night, being Friday night, not only was the bar already packed, but so was the outdoor patio off the bar when we arrived at 5:30 pm.  The hostess was wonderful and allowed us to sit in the main dining room and get the happy hour specials in there.  We were seated and a highchair was brought out for Ava’s car seat to rest in, since she was imbibing  joining us as well.   So we began catching up with our friends, chatting about their recent marriage, how Ava is growing, etc.  Well, a few (maybe 15-20?) minutes had passed, and no one had come by to ask us if we wanted to order anything.  Finally, we asked the manager as he was passing, and he said he’d send someone right over.  A waitress immediately arrived and apologized for the wait, and the mix up of who was covering our table.   We weren’t upset or complaining at all, just merely looking for a glass of vino. 

We ordered our drinks and appetizers.  The Prime burger is by far the biggest and best burger I’ve ever had, and cooked to perfection and was glorious with the 14 Hands Cabernet Sauvignon.   As Ava’s bedtime approached we asked for our check so that we could finish up the evening.  To our surprise, the server returned with it, saying it was covered by the manager and apologized again for our wait/inconvenience.  We were happily stunned at the generous gesture and initiative of customer service this imparted.  We thanked them profusely and left a nice tip. 

Thanks again Flemings, for a great night, and fantastic customer service!   We will be back for sure and continue to recommend this favorite spot of ours to friends.

2 comments:

Kelly said...

Sounds like a nice night. I love that level of service. It seems like it's rare to get that anymore.

Sharon said...

What a great deal! I need to try that out. I've always had great experiences at Flemings - great food and great service.